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Take Charge Energy Privacy Policy


Who We Are

Our website address is: https://takechargeenergy.com.au.

 

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

 

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

 

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

 

Embedded Content From Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

 

Who We Share Your Data With

If you request a password reset, your IP address will be included in the reset email.

 

When We Disclose Your Personal Information

In order to deliver the services that you require or for the purposes set out above, Take Charge Energy may disclose your personal information to organisations within our own group, both within Australia and internationally.

Take Charge Energy may also disclose your personal information to organisations outside of Take Charge Energy, both within Australia and internationally.

Your personal information is disclosed to these organisations only in relation to Take Charge Energy providing services to our customers. These organisations may carry out:

  • Customer enquiries
  • Billing and debt-recovery functions
  • Information technology services
  • Marketing, telemarketing and sales services
  • Market research
  • Website usage analysis


Take Charge Energy takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

In addition, we may disclose your personal information to:

  • Your authorised representatives or legal advisers (when requested by you to do so)
  • Credit-reporting and fraud-checking agencies
  • Credit providers (for credit related purposes such as creditworthiness, credit rating, credit provision and financing)
  • Our professional advisers, including our accountants, auditors and lawyers
  • Government and regulatory authorities and other organisations, as required or authorised by law
  • Our current energy broking partner
  • Organisations who manage our business and corporate strategies, including those involved in a transfer/sale of all or part of our assets or business (including accounts and trade receivables) and those involved in managing our corporate risk and funding functions (eg securitisation)
  • Additional telecommunication and information service providers (eg if you obtain services from other providers, we may need to disclose your information for billing purposes)

 

How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

 

What Rights You Have Over Your Data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

 

Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service.

 

How to Contact Us

If you have any questions in relation to privacy or would like to ‘opt out’ or have us delete your personal information, please contact us via email at [email protected].

 

Lodging a Complaint

For complaints about how Take Charge Energy handles, processes or manages your personal information, please contact [email protected].
 
Note we may require proof of your identity and full details of your request before we can process your complaint. Please allow up to 72 hours for Take Charge Energy to respond to your complaint.
 
It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with Take Charge Energy’s response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au/) to lodge a complaint.